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Amazon will charge customers a fee for some UPS returns
by 8DonCo Wed Apr 12, 2023 5:19 pm
Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores.
For decades, Amazon built its business by creating shopping that was fast, ridiculously easy and, seemingly, error-proof. You don’t like it, just return it.
But not anymore: so many customers have buyers’ regret, or simply bigger feet than they thought they had, that handling returns has become an expensive problem for the company.
So, Amazon will start charging customers a $1 fee if they return items to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl’s closer to their delivery address. (Amazon owns Whole Foods and Fresh, and has a partnership deal with Kohl’s.)
For decades, Amazon built its business by creating shopping that was fast, ridiculously easy and, seemingly, error-proof. You don’t like it, just return it.
But not anymore: so many customers have buyers’ regret, or simply bigger feet than they thought they had, that handling returns has become an expensive problem for the company.
So, Amazon will start charging customers a $1 fee if they return items to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl’s closer to their delivery address. (Amazon owns Whole Foods and Fresh, and has a partnership deal with Kohl’s.)
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8DonCo
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